Expected to get or already have good qualifications?

You need a high level of soft skills to match

Employers expect you to offer more

If you've got a degree or A levels or equivalent, you will be expected to offer some of the skills below:

  • High level soft skillsSelf-management - overcoming challenges, asking for help; wearing suitable clothes; knowing how to behave

  • Understanding the business - how your job fits within the business; recognising customer and service user needs; judging risks; contributing ideas

  • Building relationships

  • Working together and communicating - co-operating; being assertive; persuading; taking responsibility for others; speaking clearly and listening to replies

  • Showing determination and resilience - working hard in difficult circumstances

  • Thinking and solving problems - being creative; learning/reflecting on your actions; proiritising work; analysing situations; finding solutions

  • Taking risks - if things go wrong, learning from them and sharing them with others

  • Using drive and initiative - making a difference somewhere

  • Demonstrating interest - wherever you work

  • Working to deadlines - working within time constraints; budgets and with limited resources

  • Dealing with setbacks - overcoming problems with a positive 'can do' attitude

You can start to develop these skills by for example,
doing work experience,
getting a part-time or temporary jobs, doing voluntary work
or getting involved in clubs and societies

 The top 10 skills businesses may need in 2020 is expected to change due to, for example artificial intelligence, 3-D printing, genetics and biotechnology.

  Top 10 skills needed for business in 2020 are: Top 10 skills needed for business in 2015 were:
1. Complex problem solving Complex problem solving
2.  Critical thinking Coordinating with others
3.  Creativity People management
4.  People management Critical thinking
5.  Coordinating with others Negotiation
6.  Emotional intelligence Quality control
7.  Judgement and decision making Service orientation
8.  Service orientation Judgement and decision making
9.  Negotiation Active listening
10.  Cognitive flexibility Creativity
Source: The Future of Jobs, published by the World Economic Forum

Page updated March 2017

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